Unit must be connected to a GFCI protected circuit. This pump is not manufactured to push water uphill/vertically and is not self priming. Unit must be mounted below the upper water level of the baptistry and no more than 12" below the floor.
Warranty Informatiom
Hydroquip heaters carry a one year warranty from date of purchase. For all service or troubleshooting issues, please email us with your Order#. Model# and Serial # and a complete description of the issue.
You will be asked to perform basic troubleshooting to eliminate many of the most common reasons heaters appear to not be working properly (usually install errors or incorrect operating procedures).
If it is determined that the unit needs to be inspected by the factory, you will be responsible for packing up the heater and returning it to the manufacturer for inspection. DO NOT SHIP prior to receiving an authorization # or your heater will be refused. After factory testing, if it is determined that the issue is a defective product covered under warranty, the unit will be repaired and returned to you at no charge. If it is determined that the problem occurred due to improper use or installation, power surges or lightening strikes, overheating due to low water, etc., you will be notified of the repair cost and will have the option of proceeding with the repair or not. (return freight paid by factory on warranty claims and by customer on all other claims)
The manufacturer may from time to time make modifications to the specifications or instructions. Always refer to the operating and installation manual that comes with your heater for the exact instructions and specifications.
The front panel of your heater may have different branding or labeling from the picture shown. The physical form and function will be similar to that shown.
TROUBLESHOOTING
Equipment system will not operate:
1. Make sure the Power Air Switch is turned “ON”
2. Check if the Ground Fault Circuit Interrupter breaker is tripped. If tripped, attempt to reset the GCFI. If the GFCI trips repeatedly, contact a service technician to correct the problem.
3. Check the main circuit breaker panel. If the circuit breaker has tripped reset the breaker. If the circuit breaker trips repeatedly, contact a service technician to correct the problem.
4. For cord connected units check the receptacle.
5. Make sure the high-limit has not tripped. Push to reset.
Pump will run but there is no water flow:
1. Make sure system is installed below water level.
2. Make sure all valves are in the open position.
3. Make sure that the filter is clean.
4. Check the suction fittings to make sure that they are not clogged with debris.
5. Check the water level and make sure it is above the heater return and at the proper level for operation.
6. Check the pump for trapped air. With the pump off, loosen the outlet union and allow all air to escape. Re-tighten union, apply power to system and when there is water flowing to the return fitting the system should be heating if required. You may need to use a sponge to collect the water from this operation.
Pump runs and there is water flow but no heat:
1. Turn the thermostat to a higher temperature setting. Do not expect to feel hot water coming from the jets.
2. Check to see if the high limit switch reset button, located on the front of the control box, has popped outward. If so, reset by pressing inward.
3. Check to make sure that all the valves are open and that there is full flow. Limited water flow may not activate the pressure switch to allow the heater to come on.
4. Pressure switch may not be activated. Please refer to heater pressure adjustments for proper operation.
5. Heater ON light lit, but no heat. Contact your local technician for service.
6. Insufficient back pressure: Close return valve partially to increase pressure and allow heater to operate.
The water will not maintain the proper temperature:
1. A thermal cover may be required to maintain the water temperature.
2. Turn the thermostat to a higher setting.
