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Please check your order carefully as the customer is responsible for
verifying the accuracy of the colors, sizes, quantities & descriptions of
the items ordered.
FREE SHIPPING
Orders placed via our web site that
are over $150 (and can ship via UPS) ship FREE in the Lower 48 States. Orders
under $150 will be charged shiiping based on the amount of the order. If you
live in Alaska, Hawaii or are an International customer, you will be contacted
with shipping charges once we have received your order. You may either accept
the charges or cancel your order without penalty.
If your order requires truck shipping, there MAY be a freight charge. Please
contact us before ordering and we can confirm if there is a shipping charge.
Baptistries and Steeples are not included in our Free Shipping offer,
please contact us for a quote.
Your order will be shipped in the most economical/practical manner. Most
orders will ship by UPS but some orders such as for oversize items, furniture,
large quantities etc will ship by motor freight.
For International shipments we usually ship via USPS Priority Mail and we
find that most orders for goods that weigh under 25 pounds and are not oversize,
the charges tend to run between $55 & $85 U.S.but can be higher.
Returns
All items ordered from our web site
may be returned except items that are made to size (such as rings) or are custom
made either by altering a standard size or by selecting an item that requires
staining such as furniture. The only exceptions are in the case of damage,
defective product, inaccurate description or other material discrepancy between
what you order and what you receive. Please contact us within 15 days of
receiving your merchandise if you need to return something. Many of our vendors
do not accept returns unless notified within 15 days. Returns not accepted after
30 days of receipt of merchandise.
All items are subject to a 10%
restocking fee except in cases of errors in order fullfillment, damaged goods,
& errors in descriptions. The 10% restock fee helps us to recover the cost
of the original shipping charges. The customer is responsible for return
shipping charges. DO NOT RETURN ITEMS TO OUR FAIRHOPE ALABAMA ADDRESS unless we
specifically request that you do so.
If you need to return something,
please e-mail us with the details of your order and the reason for your return.
We will e-mail you a return authorization number (RMA) and the address of the
manufacturer where you should return the product. If you return a product to us
without an RMA you may be responsible for additional shipping charges from us to
the manufacturer.
Payment
Payment for all
orders over this web site must be made via credit card or Paypal at time of
purchase unless your church already has an open account. It is our general
practice to charge your credit card at the time your order is placed. At this
point we will forward your order to the appropriate factory to process and ship
or, in the case of in stock items, we will ship your order from our warehouse.
Delivery Times
While most items are usually
delivered in 1 to 2 weeks, it can sometimes take more than 6-8 weeks for
delivery for any item on this web site. In the event your order is going to take
more than 4 weeks for delivery, we will make every effort to contact you as soon
as we are aware there will be a delay in delivery. In no instances will we be
responsible for consequences resulting from delayed shipments.
If you have a
"Need By" date for your order, please let us know in the "Special Instructions"
section during the checkout process and we will make every effort to accomodate
your delivery date. If you order something for a specific date and it does not
arrive by that date you may return the item subject to the Returns policy
above.
Errors
While we take great care to make
sure our prices and descriptions are accurate, all orders are subject to final
approval by Southeast Church Supply, Inc and we reserve the right to refuse an
order for any reason. In the unlikely event that we do not accept an order, we
will contact you and let you know the reason we can't accept your order. You may
then either agree to any changes we might require or you may cancel your order
without penalty and receive a full refund for any amounts charged to your credit
card.
Thank you for your order, we appreciate your business and will make
every effort to ensure your satisfaction.
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