|
Please check your order carefully as the customer is responsible for verifying the accuracy of the colors, sizes, quantities & descriptions of the items ordered.
FREE SHIPPING
Orders placed on our web site that are over $150 ship FREE in the Lower 48 States. If you live in Alaska, Hawaii or are an International customer, you will be contacted with shipping charges once we have received your order. You may either accept the charges or cancel your order without penalty. Baptistries and Steeples are not included in our Free Shipping offer. Baptistries have a delivery charge that is based on your time zone, choose the Custom Order button to see the charges for baptistry delivery. Steeple shipping charges are on an as quoted basis, please contact us for delivery and installation (if available)charges for steeples.
Your order will be shipped in the most economical/practical manner. Most orders will ship by UPS but some orders such as for oversize items, furniture, large quantities etc will ship by motor freight.
Free Shipping does not apply to extra services that may be required such as Inside delivery, Delivery Appointments, Air Shipments or Saturday Deliveries etc.
For International shipments we usually ship via USPS Priority Mail and we find that most orders for goods that weigh under 25 pounds and are not oversize, the charges tend to run between $55 & $85 U.S.but can be higher.
Returns
All items ordered from our web site may be returned except items that are made to size (such as rings) or are custom made either by altering a standard size or by selecting an item that requires staining such as furniture. The only exceptions are in the case of damage, defective product, inaccurate description or other material discrepancy between what you order and what you receive.
All items are subject to a 10% restocking fee except in cases of errors in order fullfillment, damaged goods, & errors in descriptions. The 10% restock fee helps us to recover the cost of the original shipping charges. The customer is responsible for return shipping charges. DO NOT RETURN ITEMS TO OUR FAIRHOPE ALABAMA ADDRESS unless we specifically request that you do so.
If you need to return something, please e-mail us with the details of your order and the reason for your return. We will e-mail you a return authorization number (RMA) and the address of the manufacturer where you should return the product. If you return a product to us without an RMA you may be responsible for additional shipping charges from us to the manufacturer.
Payment
Payment for all orders over this web site must be made via credit card or Paypal at time of purchase unless your church already has an open account. It is our general practice to charge your credit card at the time your order is placed. At this point we will forward your order to the appropriate factory to process and ship or, in the case of in stock items, we will ship your order from our warehouse.
Delivery Times
While most items are usually delivered in 1 to 2 weeks, it can sometimes take more than 6-8 weeks for delivery for any item on this web site. In the event your order is going to take more than 4 weeks for delivery, we will make every effort to contact you as soon as we are aware there will be a delay in delivery. In no instances will we be responsible for consequences resulting from delayed shipments.
If you have a "Need By" date for your order, please let us know in the "Special Instructions" section during the checkout process and we will make every effort to accomodate your delivery date. If you order something for a specific date and it does not arrive by that date you may return the item subject to the Returns policy above.
Errors
While we take great care to make sure our prices and descriptions are accurate, all orders are subject to final approval by Southeast Church Supply, Inc and we reserve the right to refuse an order in the rare event that the pricing is inaccurate or that there is some other detrimental issue with the order. In the unlikely event that we do not accept an order, we will contact you and let you know the reason we can't accept your order. You may then either agree to any changes we might require or you may cancel your order without penalty and receive a full refund for any amounts charged to your credit card.
Thank you for your order, we appreciate your business and will make every effort to ensure your satisfaction.
|
