|
| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
|
| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
|
| 3. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
|
| 4. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was not approved.
|
| 5. |
You
can check on the status of your order by e-mailing us with your Name and
Order # or you may call us at 800-942-7327 Mon - Fri 8:30-4:30 EST.
|
| 6. |
At
this time, we do not have on-line order tracking. Please call us at
800-942-7327 or send us an e-mail with your name & order #.
|
| 7. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
|
| 8. |
Our
return policy is available on the Terms of Sale
agreement.
|
| 9. |
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on 'Search' and type a search term related
to what you are looking for and all corresponding results will be displayed.
|
| 10. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the main menu and under the "Products" button
link, you can also view informational web pages that we have set up so you
can get some information on our company and our products.
|
| 11. |
Information about our
company is available on the About Us page.
|
| 12. |
Our contact information
is provided on our Contact Page.
|
| 13 |
Some products, mainly
candles & other supply items may be picked up at our warehouse. Many
items, however, ship to you straight from the factory. If you want to pick
up your order please indicate so in the comments section of your order
& we will let you know if your product is available for pick up. |
| 14 |
Yes. We sell to
churches, schools, businesses, governments & private individuals. |
| 15 |
It depends on the
item & the order size. Please call or e-mail for volume purchases over
$5,000.00 |
| 16 |
Please call us for
rush delivery options. Many items are available for next day delivery but
some items require up to 4 weeks lead time. |
